Frequently Asked Questions

Hotel information

Marble Stella Maris Ibiza
07820 San Antonio de Portmany
Ibiza / Baleares
Spain

Phone: +34 971 34 06 00

The quickest way to get to Marble Stella Maris is by car/taxi. This will approximately take 25 minutes.

It is also save an convient to go by public transport. But this will take you two hours on average.

There are several ways to get to the center of Ibiza City. The fastest way is by car or requesting a taxi at the reception.

It is also possible to go to the center of Ibiza by bus. You take bus L3 from the main bus station in Sant Antonio to Eivissa.
The bus ride takes 40 minutes to get you to Ibiza City center.

Yes, you can park at the hotel. There are parking spots available free of charge.

No, Marble Stella Maris does not offer a complimentary resort shuttle service to and from the Ibiza Airport.

You may smoke outside in the designated smoking areas. Smoking in the rooms is not allowed.
If you do smoke in the room, a cleaning fee of 300 euros will be charged.

No, pets are not allowed on the resort, with the exception of assistance dogs.

Yes, complimentary high speed Wi-fi is available throughout all public areas.

You can reach the Customer Service via the following e-mail: reservas@marblehotels.com or you can call: +34 971 34 06 00 from Monday until Friday between 8.00 – 18.00 hours

There is an external bicycle rental service at the reception.

We advise you not to drink the tapwater on Ibiza and to use bottled water instead.

You can read the terms and conditions of Corendon Hotels & Resorts here.

Check-in/ Check-out

Check-in time is after 15:00 o’clock. Unfortunately we cannot guarantee that a room will be available before 15:00 o’clock. The resort offers a free luggage storage, where you can store your luggage while enjoying the facilities in the resort or on the island.

The reception at Marble Stella Maris is open 24 hours a day and seven days a week.

Check-out time is 12:00 o’clock. If you wish to check out after 12:00 o’clock, we charge an additional €20,- per hour until 18:00. After 18:00, a full room-rate will be charged. Please note that the possibility of a late check-out depends on the availability of your room on the day of departure and cannot be confirmed in advance. If we are unable to provide a late check-out, it is possible to make use of our complimentary luggage storage.

The hotel reception is open 24 hours a day.

Reservations

Yes, a credit card guarantee is required for all room reservations. If you do not have a credit card, get in touch with our Reservation Department at +34 971 34 06 00 or by email reservations@marblehotels.com.

We accept all major credit cards, such as Visa, Mastercard and Maestro Card. If you do not have a credit card, get in touch with our Reservation Department op +34 971 34 06 00 or by email reservations@marblehotels.com.

We only accept room reservations from guests aged 18 and older.

Reservations based on Flexible rate:                                                                                 
Reservations based on Flexible rate can always be cancelled free of charge up to 24 hours before check-in time on the day of arrival. In case of a late cancellation or no-show we only charge the first night.

Reservations based on Non-Refundable Rate:
By booking non-refundable room rates we can offer you the best rate for your room. In exchange, your credit card will be charged directly for the total amount of the booking and the reservation can no longer be changed or cancelled free of charge. This means that if you wish to cancel your reservation, no refund will be given.

If you have made the booking via a travel agent, another booking site or other third parties you must contact this organization.

Do you have any questions for Marble Stella Maris Ibiza?

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